How to Cancel Google Ads Account and Get Your Refund?

how to cancel Google ads account and get refund

It is very common for Google ads beginners to realise after some time of running the ads that it is not working for them and they want to get a refund of the unused money. But many users do not know how to get a refund of the amount they haven’t even used yet.

Google doesn’t want you to cancel your account so easily so there is no prominent or visible button or option to cancel your Google ads account or get a refund.

This means you may end up trying to communicate with support which is not so good post covid. Many users are reporting it may take a long time to get hold of someone even in online chat. So we are going to save your time today by giving you the process. In this article,  we look at how you can cancel your Google Ads Account and get a refund of your own money that is sitting unused in your ads account.

Before you can request a refund from your Google Ads account, please make sure you have cancelled your account.

  1. Go to your Google Ads account Preferences.
  2. Click the Account Status section to expand it.
  3. Click Cancel my account.

If a refund was not automatically requested, you may see an option to “Issue a refund”. Click on it and fill out the form.

After you do this cancellation process, you should get an email like this –


…… Email from Google may look like this……

You’ll get a refund soon

A refund from your Google Ads payments account .. will be available soon. If you made payments with more than one payment method, your refund might be split among them.
We’ll issue the following refund(s):
  • Approximately A$.. to your  (this may be bank or Paypal) within one week.
Your refund may be less if you’ve purchased something or used additional services since we reviewed our records.
…... You will also get a cancellation confirmation email …

Your Google Ads account was cancelled

Your account.. was cancelled on /date/. Ads stop showing within 24 hours of account cancellations. Bear in mind that you’ll still need to pay for any accrued costs in your account. If you have money left in your account, we’ll refund it to your payment method within 4 weeks.

If you didn’t request this cancellation, we recommend you check if the cancellation was authorised.

If you’d like to reactivate your account, you can do so in Google Ads. When you cancel your Google Ads account, your ads stop showing, but you’re still able to access the account.

Cancelling your Google Ads account is different from deleting your Google account. Learn how to reactivate your account.


This should work and you should get your refund from your Google ads account. If it still doesn’t work then you may try calling Google ads support (Login to your Google ads account, go to top menu – then go to “?” help and then click on the “contact us” link)

Inbound Media

Inbound Media is a Brisbane based digital agency with clients all across Australia, NZ, US and India. We specialise in SEO (Search Engine Optimisation) which is an inbound marketing strategy that can get you highly qualified organic traffic with the highest conversion rate out of all marketing strategies.